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TESTIMONIAL
Subject: Exceptional Service. Thank you Matt
Dear Matt and Dave:
I wanted to thank you for the amazing, easy service I received from you on Wednesday, July 13. Being a woman and dealing with auto body stores of any kind are intimidating to say the least. Being charged on things that are not necessary, that are over priced and not of quality are a common issue that I have dealt with in the past. This definitely leaves a bad taste in your mouth after a while.
Matt Yednoroz of the St. Catharines store answered all my questions over the phone with patience, understanding and even waited for me to come to the shop after his shift ended to ensure that I felt comfortable in making the decision to go with Tire Discounters. He also had an appointment made first thing in the morning with a guarantee that I would make my 9:00 shift on time. Not only did I receive a great set of tires, but I also left feeling like I was leaving a 5 star hotel! As I exited the building ON TIME and stress free after paying a very INEXPENSIVE bill (feeling like it had to be a mistake as I was expecting to pay triple as quoted from other places); I approached my vehicle with the car door ajar, car running, washed AND the a/c turned on for my comfort! What other place offers that service? That’s more than most people get with valet parking!
I have bragged about your exceptional service and professionalism to all of my co-workers and family, and have 2 people calling you next week for tire replacement! I have found my new auto body shop for all my needs from tire rotation to oil changes!
Thank you again for your great service and for making me believe that customer service excellence exists in the automotive industry!
Sincerely,
Janet Rewbury of St. Catharines
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